The Commercial Kitchen Outfitters

Food Service Blog

Tips and Updates for Your Commercial Kitchen

Customer loyalty is easy if you focus on the right details!

Bars and restaurants that hope to keep their doors open owe it to themselves to generate repeat business. Getting new customers through the door is half the battle, but once they’re in your dining room, you have to provide them an incentive to return. Having great food and great service is important, but it’s even better if you can find ways to provide service that’s so outrageously good that new customers return and bring their friends.

Don’s Supply has been in operation since 1969, and we consider ourselves much more than simply a bar and restaurant supply store. We consider ourselves a partner with each and every one of our clients. We sell premium equipment and supplies at value prices, and are always willing to share our expertise with you at no additional charge. Here are a few easy things to do that will increase your chance of getting repeat and word of mouth business:

Consistency-Franchise restaurants have demanding standards, and their customers know what to expect. As an independent operation, you should be no different. You need to make sure to have a good commercial oven and range, and the proper food storage facilities, and you need to make sure that every meal is the same each time that it’s ordered.

Efficiency-You should make sure that your ticket times are under 15 minutes no matter how full that your dining room might be. You also need to find ways to keep your food costs down and eliminate wasted food. Be sure to also periodically change your menu to eliminate less profitable entrees and drive sales toward your most profitable entrees.

Table touches-There’s an old business philosophy of “management by walking around.” You can’t run a restaurant or bar from your office. That means saying hello to as many guests as you can each night, as well as monitoring the back of the house. Also remember that many unhappy customers don’t complain. They just don’t come back. They do, on the other hand, tell their friends and co-workers about their awful experience and leave bad online reviews.

If you have any questions, or would like to place an order, contact us online, or at 501-568-1872.

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In 1969, Don's Supply was born from husband and wife duo Don and Dottie Downs. Don saw a growing need for an equipment supplier for bars in Central Arkansas.

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