Let us help you turn your new customers into repeat customers!
In the restaurant business, customer loyalty is one of the most important ways to ensure your long-term success. New restaurants often enjoy a lot of success when they first open their doors, but the true test is sustaining that success as new competitors enter the market. Generating new business is often much harder than creating repeat customers, and you owe it to yourself to do whatever it takes to ensure that each new client is satisfied, and intends to return.
Since 1969, Don’s Supply has been Arkansas’ most customer-focused restaurant supply store, and we take a lot of pride in partnering with our clients to help them grow their businesses. Our 13,000 square foot foodservice equipment and supply warehouse located at 9912 Interstate 30 offers one-stop shopping for all the supplies that you’ll need in the kitchen and behind the bar. Anyone can sell you a commercial oven or a reach-in refrigerator, but when you shop with us, you can also count on quality advice and legendary customer service. Here are a few battle-tested techniques that can really help you increase your bottom line:
Be consistent-It all starts with a great menu, and it’s important to make sure that every item on your menu is priced and prepared correctly, and served quickly. Be sure that all of your staff is well-trained, and that there is consistently good communication between the front of the house and the back of the house.
Use unconventional marketing-Properly targeted advertising can be very effective, but it can often be expensive to figure out what works best. However, a creative promotion can be a great way to get people through the door with a minimal up-front cost, and you’re only limited by your imagination.
Offer outrageous customer service-Mistakes are inevitable, particularly on busy nights, but responding to them quickly and effectively is your best strategy to get them to return. You also don’t have to wait for your customers to complain: when you’re touching tables in your dining room, offering a satisfied customer a free dessert or appetizer on their next visit is an unexpected surprise that will often encourage them to tell their friends about your restaurant and post a five star Yelp review!
If you have any questions, or would like to place an order, contact us online, or at 501-568-1872.